| Is my personal information and credit card transaction secure? |
| Will I receive junk e-mail? |
| Where are my lenses shipped from? |
| What if my eye doctor is not listed? |
| Why cant I find my brand? |
| Do I pay for sales tax? |
| How long does it usually take to receive my lenses? |
| Who do I ask for specific information on my contact lenses (e.g. fit, prescription)? |
| Who do I ask about shipping or billing? |
| If my order is cancelled, how long are my credit/debit card funds held? |
| What if my lenses need to be returned or exchanged? |
| What if multiple users use the same e-mail address? |
| Who do I call if I have questions about my order? |
| Can my eye care doctor decline my request for replacement contact lenses? |
| Is there a toll-free number I can call in lieu of ordering via the Internet? |
| What is typical delivery time for my lenses once the order is approved from my eye care doctor? |
Q: Is my personal information and credit card transaction secure?
LensCrafters uses secure transaction and encryption technology. Security is activated when you log in. No one can access your personal information transmitted over the web. (A lock or key or https:// indicates secure site). All names and personal information in our database is encrypted and unreadable without the proper security passwords. See more security information...
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Q: Will I receive junk e-mail?
We will never sell/trade our patient e-mail/postal address lists for any reason.
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Q: Where are my lenses shipped from?
They are shipped directly from our contact lens distributor (FL, MA, CA) to your door.
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Q: What if my eye doctor is not listed?
You will have the opportunity to start the ordering process without actually selecting an Eye Care Doctor. You will need to manually enter your Eye Care Doctor’s name and contact information.
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Q: Why cant I find my brand?
LensCrafters accepts online/phone orders only for listed contact lenses. Retail locations may offer additional brands, please contact your location directly for more information.
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Q: Do I pay for sales tax?
Consumer contact lens sales are not taxable online.
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Q: How long does it usually take to receive my lenses?
| US Post - First Class |
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5-7 Business Days |
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Free - all orders over $50 |
| UPS Ground |
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3-5 Business Days |
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$6.95 |
| UPS Second Day |
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2-3 Business Days |
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$8.50 |
| UPS Overnight |
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1-2 Business Days |
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$18.50 |
NOTE: Estimated delivery time STARTS once authorization has been received for your order from your eye care doctor.
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Q: Who do I ask for specific information on my contact lenses (e.g. fit, prescription)?
Any specific questions regarding your lenses should be directed towards your Eye Care Doctor.
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Q: Who do I ask about shipping or billing?
Us! Please contact us and reference your order number.
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Q: If my order is cancelled, how long are my credit/debit card funds held?
The amount of time that your funds are held in the unlikely event of a cancelled order varies between financial institutions. It typically is between five and nine days. LensCrafters cannot speed this process.
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Q: What if my lenses need to be returned or exchanged?
You should feel confident in purchasing contact lenses from LensCrafters.
Up to 30 days after invoice date, LensCrafters will accept all un-expired contact lenses in sealed boxes in original condition accompanied by a receipt.
If you need to return product, please contact us at 800-869-5367 and send product to:
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LensCrafters |
| Order Reference: (enter Order number here) |
| 12301 NW 39 St. |
| Coral Springs, FL 33065 |
Courier fees are non-refundable. Do not return product to a LensCrafters location.
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Q: What if multiple users use the same e-mail address?
Each user will be able to set up their own username so that they may share a common email address.
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Q: Who do I call if I have questions about my order?
You may call 800-869-5367 to answer questions regarding orders placed on LensCrafters. If you have questions related to your eye health or contact lenses, please call your eye care doctor.
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Q: Can my eye care doctor decline my request for replacement contact lenses?
There are some circumstances when your eye care doctor may decline or alter your contact lens order request. For example:
- If your contact lens prescription is expired, the doctor will decline your request for lenses.
- If you are requesting a type or brand of lens that was not originally prescribed for you, the doctor will decline to release the prescription.
- If you are requesting an excessive amount of lenses that will likely last you an extended period of time past the prescription expiration date, your doctor may decline to release the prescription
- Some states do not require the eye care doctor to release a patient’s prescription to a third party, even with the patient’s permission. If a doctor in one of these states does not wish to participate in the program, it is possible that he/she may decline the order.
In all of the above circumstances, you will be notified of the status of your order.
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Q: Is there a toll-free number I can call in lieu of ordering via the Internet?
Yes, you may call 800-869-5367 to request your lenses, however, there will be a handling fee of $2.95 for this service. There is no handling fee if lenses are ordered via the Internet.
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Q: What is typical delivery time for my lenses once the order is approved from my eye care doctor?
Most commonly, lenses are shipped UPS Standard delivery and should arrive approximately within 2-4 days. Faster shipping options as well as postal shipping options are also available.
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